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Privacy Policy
Last updated: May 2026

This Privacy Policy explains how Silvia Nieto trading as Casa Nieto Property Management (“Casa Nieto”, “we”, “us” or “our”) collects, uses and protects personal information.

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Casa Nieto is the data controller for the personal information described in this policy, meaning we are responsible for deciding how and why that information is used.

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1. Information We Collect

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We may collect the following personal information:

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  • your name;

  • your email address;

  • your telephone number; and

  • your property or contact address.

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We only collect information that is reasonably necessary to respond to enquiries, prepare quotations, organise work and provide our services.

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2. How We Collect Your Information

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We may collect personal information directly from you when you:

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  • contact us by email, telephone or WhatsApp;

  • submit an enquiry through our website;

  • request or accept a quotation;

  • arrange work or property management services with us; or

  • communicate with us before, during or after work is carried out.

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3. How and Why We Use Your Information

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We may use your personal information to:

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  • respond to enquiries;

  • prepare and send quotations and invoices;

  • arrange, manage and carry out property maintenance or other services;

  • communicate with you before, during and after work;

  • maintain records relating to work carried out;

  • manage subcontractors or tradespeople involved in your project; and

  • comply with legal, tax or accounting obligations.

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Under UK data protection law, we must have a lawful reason for using your personal information.

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Depending on the circumstances, we will normally use your information because it is necessary to take steps at your request before entering into a contract, to perform our contract with you, to comply with a legal obligation, or for our legitimate business interests where those interests do not override your rights.

 

We do not sell your personal information or use it for unrelated marketing purposes.

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4. Sharing Your Information

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We may share relevant personal information with tradespeople or subcontractors where this is reasonably necessary to arrange or carry out work at your property.

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We will only share the information reasonably necessary for that purpose.

 

We may also share information where reasonably necessary with professional advisers, accountants or other service providers who assist us in running the business, or where we are required to do so by law.

 

We do not sell your personal information or share it with third parties for their own marketing purposes.

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5. How Long We Keep Your Information

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We keep personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet any legal, tax, accounting or record-keeping requirements.

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When information is no longer reasonably required, it will be deleted or securely disposed of where appropriate.

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6. Keeping Your Information Secure

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We take reasonable steps to protect personal information against accidental loss, misuse, unauthorised access or disclosure.

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Access to personal information is limited to those who reasonably need it in order to provide our services or operate the business.

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7. Your Rights

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Under UK data protection law, you may have rights relating to your personal information, including the right to:

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  • request access to the personal information we hold about you;

  • ask us to correct inaccurate information;

  • ask us to delete your information in certain circumstances;

  • ask us to restrict how your information is used in certain circumstances; and

  • object to certain uses of your personal information.

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If you would like to exercise any of these rights, please contact us using the details below.

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8. Complaints

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If you have any questions or concerns about how we use your personal information, please contact us first and we will try to resolve the issue.

 

You also have the right to raise a concern with the Information Commissioner's Office (ICO) if you believe your personal information has not been handled appropriately.

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9. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time.

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The “Last updated” date at the top of this page will show when the policy was most recently revised.

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10. Contact

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Silvia Nieto trading as Casa Nieto Property Management
22 Rissington Drive
Witney, Oxfordshire
OX28 5FG
United Kingdom

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Email: casanietopm@gmail.com

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